FAQ

Q: What does a public adjuster do, and how is it different from the insurance company’s adjuster?

A public adjuster works for you , not the insurance company. While an insurance company adjuster represents their employer’s interests, a public adjuster like Troy Willis ensures your damage is accurately documented, your policy is properly interpreted, and your claim is negotiated to reflect the full extent of your loss. The goal is to maximize your settlement and protect your rights throughout the claims process.

Question 1

What does a public adjuster do, and how is it different from the insurance company’s adjuster?

Accepted Answer

A public adjuster works for you, not the insurance company. While an insurance company adjuster represents their employer’s interests, a public adjuster like Troy Willis ensures your damage is accurately documented, your policy is properly interpreted, and your claim is negotiated to reflect the full extent of your loss. The goal is to maximize your settlement and protect your rights throughout the claims process.

Question 2

When should I hire a public adjuster?

Accepted Answer

The best time to bring in a public adjuster is immediately after you’ve experienced property damage. Whether it’s fire, water, storm, or theft-related, early involvement helps ensure nothing is overlooked or underreported. You can also hire a public adjuster if your claim has been delayed, denied, or underpaid. In many cases, having a professional on your side from the start can make a significant difference in the outcome.

Question 3

What areas do you serve?

Accepted Answer

Based in Newman, California, Troy Willis serves homeowners and commercial property owners across multiple cities and counties throughout California. He is also licensed in Washington, Idaho, Georgia, and Nevada, allowing for assistance across a wider region. If you're not sure whether your area is covered, just reach out — chances are, help is available where you are.

Question 4

How do I know if my claim qualifies for an appraisal or dispute resolution?

Accepted Answer

If you and your insurance company can’t agree on the amount of damage or settlement value, your policy may allow for an appraisal — a formal dispute resolution process. This typically involves each party hiring an appraiser and, if needed, a neutral umpire. Troy Willis is not only a licensed public adjuster but also a certified appraiser and umpire, offering expert representation in these cases. He’ll review your policy and claim to help determine if this option is right for you.

Question 5

Do you work with both residential and commercial claims?

Accepted Answer

Yes. Troy Willis has extensive experience handling both residential and commercial property claims. From single-family homes and condos to large commercial structures and HOA-managed properties, every claim is approached with precision, professionalism, and a deep understanding of policy language and property valuation. No matter the property type, you deserve a fair settlement — and that’s exactly what he fights for.